Policies
VMS Truck Parts is a Victorian business. Contact: 0481 309 893 ยท vmstruckparts@gmail.com
Shipping
- Flat $19.95 to anywhere in Australia. Free on orders over $250.
- Orders are usually dispatched within 1 to 2 business days, and you'll get a tracking number by email.
- Heavy or bulky items, such as clutch kits, may cost more to send. We'll contact you before dispatch if so, and you can cancel for a full refund.
- Free pickup is available in Victoria. Choose "Pickup" at checkout and we'll message you when it's ready.
Returns and refunds
- Changed your mind or ordered the wrong part? Return it unused, in its original packaging, within 30 days for a refund of the part price. Please contact us first so we can give you the return address.
- Return shipping for change-of-mind returns is paid by you.
- Electrical parts that have been fitted can't be returned for change of mind.
- If a part is faulty, not as described, or we sent the wrong one, we'll repair, replace or refund it, including return shipping. This is in addition to your rights under the Australian Consumer Law, which this policy doesn't limit.
- Refunds go back to your original payment method within 5 business days of us receiving the part.
Privacy
We collect your name, contact details and delivery address only to process and deliver your order and to contact you about it. Card payments are handled by Stripe, and we never see or store your full card number. We don't sell or share your details with anyone except the courier delivering your order. To see or correct the details we hold about you, contact us.
Terms
- Prices are in Australian dollars.
- All parts are listed to suit the MP4 / MP5 Mercedes-Benz Actros. Please check fitment for your truck. We're happy to confirm by VIN before you order.
- If a part becomes unavailable after you order, we'll contact you and offer a refund or an alternative.